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Event Details
HDI Charlotte Analyst Of The Year & Desktop Support Technician of the Year Awards Luncheon
Topic: Mobility, Cloud, and the Coming Singularity
Date: Thursday, January 19, 2012
Time: 11:30 - 1:30pm
Location: Maggiano's Italian Restaurant @ Southpark Mall (Lunch is free)
Sponsored by ServiceNow, our next HDI Charlotte meeting will be on Thursday, January 19th over lunch from 11:30 AM – 1:30 PM at Maggiano’s Italian Restaurant. During this meeting HDI Charlotte will conduct its 2011 Analyst of the Year and Desktop Support Technician of the Year Awards presentations over a 3-course, family-style sponsored luncheon. We will also be treated to a dynamic presentation on Mobility, Cloud, and the Coming Singularity by Chris Dancy. We encourage all helpdesk, technical support, vendor and customer service professionals to attend.
Topic: Mobility, Cloud, and the Coming Singularity
The impact of “big data” in the cloud on the enterprise, users’ perceptions of support and how support will evolve to use techniques to analyze the data to eventually support precognitive issues. We are living in the future; our devices can see, talk and translate the world around us. Our instant link to knowledge means children today have access to more data than physicians of fifteen years ago. In a single day in 2011 more data is created on the web than in the years spanning 1995 to 2000.
Soon, navigating the streams of this "big data" will become a skill set that every IT professional will need. Before the end of this decade users and enterprises will be exposed to precognitive news and events. How will supporting this virtual time travel change the way you interact with risk, governance, and the steady footing that IT has had until this point? This session will redefine you feelings about IT, technology, and your future.
Presenter Bio:
Chris Dancy been working in IT support for 20 years with experiences ranging from help desk level 1, service desk manager, ITSM process consultant, software product manage, executive corporate marketing and entrepreneur.
Most people know Chris as @servicesphere on twitter and as the host of the US edition of ITSM weekly, the podcast, syndicated to 30,000 listeners monthly. His name and avatar are synonymous with social media for IT, edutainment and his futuristic visions for IT.
An agent provocateur who lives 15 minutes in the future, brace yourself, you’re about to be awoken.
For more information, please visit our website: www.hdicharlotte.org
When & Where
Maggiano's Italian Restaurant
South Park Mall
4400 Sharon Road
Charlotte,
NC 28211
Thursday, January 19, 2012 from 11:30 AM to 1:30 PM (ET)
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